Mosaic Suite Privacy Policy

This Privacy Policy explains how Scalemind AI Ltd. ("Scalemind", "we", "us", "our") collects, uses, and protects personal information when you use Mosaic Suite and related services.

1. Data We Collect

1.1 Account and profile data

• Name, email address, authentication identifiers, and workspace membership details.

1.2 Content and usage data

• Prompts, generated drafts, uploaded assets, scheduled posts, and workspace activity logs.
• Feature usage counts for subscription and quota enforcement.

1.3 Connected platform metadata

• Connection status and limited account metadata for connected social channels.

1.4 Device and technical data

• App version, platform, error logs, and security telemetry used to protect service integrity.

2. How We Use Data

• Provide core product functionality and user-requested actions.
• Secure accounts, prevent fraud/abuse, and enforce service limits.
• Maintain and improve reliability, support, and product quality.
• Comply with legal obligations and enforce contractual terms.

3. Legal Bases (where applicable)

• Performance of contract (delivering Mosaic Suite services).
• Legitimate interests (security, abuse prevention, service improvement).
• Legal obligations (compliance, accounting, and recordkeeping duties).
• Consent, where required by law.

4. Sharing and Processors

We share information only as needed to operate Mosaic Suite, such as hosting, authentication, notifications, and AI/model providers.

• We do not sell personal data.
• Service providers process data under contractual confidentiality and security obligations.

5. Data Retention

We retain data for as long as needed to provide the service, resolve disputes, enforce agreements, and comply with legal obligations. Data retention windows vary by data type and legal requirement.

6. Security

We apply administrative, technical, and organizational safeguards designed to protect data from unauthorized access, loss, or misuse. No internet transmission or storage system is guaranteed to be fully secure.

7. Your Rights and Choices

• Access, correction, deletion, or export requests (subject to legal and operational limits).
• In-app account deletion is available in Settings.
• Notification and communication preferences can be managed in-app.

8. International Transfers

If data is transferred across borders, we use appropriate contractual or legal safeguards as required by applicable law.

9. Children

Mosaic Suite is not directed to children under 13 (or higher age threshold where required by local law). If you believe a child has provided personal data, contact us to request removal.

10. Changes to This Policy

We may update this policy to reflect product, legal, or operational changes. The "Last updated" date indicates the latest revision.

11. Contact

For privacy questions or data requests, contact: info@scalemindai.com